icon-account icon-glass

Policies


SHIPPING

Orders are processed, packaged, shipped and all inquiries answered Monday - Friday. Please email info@lilify.com

Transit days and times vary with package destination, are estimates, and are determined by the carrier.

Shipping costs are calculated at checkout based on the size and weight of items, the carrier selected, and the destination.

Please note that items shipped with USPS Parcel Select Ground, per the USPS website, have a longer transit time and the shipment will be jostled and handled more than shipments that are sent through any of the air services offered by the USPS.

All shipments are insured by carrier. If an item arrives damaged, please email us as soon as possible. We will communicate with the carrier to pursue a refund. 

We are not responsible for lost, stolen, or delayed packages. 

RETURNS

Returns of in store + online purchases are accepted, within 30 days and in original condition, for store credit. 

If purchased online, we ask that you please email us at info@lilify.com. We will send you a response email with a prepaid mailing label which you can print. Please carefully repackage your purchase, complete and include the provided insert, affix mailing label to outside of the box and bring to your local USPS post office. After we have received your return, we will issue you a credit code via email. Please note that the cost of return shipping will be deducted from your credit amount.

GIFT WRAPPING

Signature Lilify gift wrapping is complimentary for in-store purchases, and is an additional five dollars for online purchases. Please note that all jewelry will be shipped with complimentary signature gift wrapping. 

NOTES

Should you have see an item in the shop that is not currently available online, please feel free to email us.

Should you wish to introduce your product(s) to our buying team, please email details + descriptions with images at info@lilify.com.

Our online sales team will respond to inquiries, via email, within 24 business hours, Monday - Friday.