Shipping + Returns
During the Monterey County Shelter in Place, our brick + mortar location is temporarily closed. We look forward to welcoming you back, with increased sanitation, to our reimagined retail space as soon as possible!
Orders are processed, packaged, shipped and all inquiries answered Monday - Friday. Please email email@example.com.
Shipping is free for all orders over $35 and is $5 for all orders under $35 in the United States. Shipping is based on the size and weight of items, the carrier selected, and the destination.
After your order is processed shipping can take up to 10 business days, but items will usually arrive sooner.
Transit days and times vary with package destination, are estimates, and are determined by the carrier.
Please note that items shipped with USPS Parcel Select Ground, per the USPS website, have a longer transit time and the shipment will be jostled and handled more than shipments that are sent through any of the air services offered by the USPS.
All shipments are insured by carrier. If an item arrives damaged, please email us as soon as possible. We will communicate with the carrier to pursue a refund.
We are not responsible for lost, stolen, or delayed packages.
Returns of in store + online purchases are accepted, within 30 days and in original condition, for store credit.
If purchased online, we ask that you please email us at firstname.lastname@example.org. We will send you a response email with a prepaid mailing label which you can print. Please carefully repackage your purchase, complete and include the provided insert, affix mailing label to outside of the box and bring to your local USPS post office. After we have received your return, we will issue you a credit code via email. Please note that the cost of return shipping will be deducted from your credit amount.
PERSONAL MESSAGES OR REQUESTS
Should you wish to include a personal message with your order, which we are delighted to assist with, or if you have a specific request for the Lilify Team, there is a drop down option "Want to include a gift note or message for Lilify? Drop us a line below!" in the "View Cart" page of your checkout. Should you wish to contact us directly with your request, please email us at email@example.com.
Signature Lilify gift wrapping is complimentary for in-store purchases. Please note that all online jewelry purchases will be shipped with complimentary signature gift wrapping.
Our goods have individual care instructions included in item description. Should you have any further inquiries or concerns, please email us at firstname.lastname@example.org. Please note that we are not responsible for goods that have not adhered to care instructions.
Should you have see an item in the shop that is not currently available online, please feel free to email us.
Should you wish to introduce your product(s) to our buying team, please email details + descriptions with images at email@example.com.
Our online sales team will respond to inquiries, via email, within 24 business hours, Monday - Friday.