Shipping + Returns
So we can all take care of each other, everyone is required to wear masks at all times.
Our team will perform wellness checks before coming into the shop. We also encourage anyone who does not feel well to stay at home.
We have increased routine cleanings. We frequently disinfect all high-touch surfaces and will have locally made hand sanitizer available for you!
We will manage the number of people inside and have spaced out the shop accordingly to maintain social distancing guidelines and allow everyone at least six feet breadth.
ALTERNATIVE WAYS TO SHOP
We continue to offer online shopping and curbside pickup.
NEW SHOP HOURS
We are open Monday - Saturday 10-5 and Sundays 12-5.
Orders are processed, packaged, shipped and all inquiries answered Monday - Friday. Please email email@example.com.
Shipping is free for all orders over $35 and is $5 for all orders under $35 in the United States. Shipping is based on the size and weight of items, the carrier selected, and the destination.
After your order is processed shipping can take up to 10 business days, but items will usually arrive sooner.
Transit days and times vary with package destination, are estimates, and are determined by the carrier.
Please note that items shipped with USPS Parcel Select Ground, per the USPS website, have a longer transit time and the shipment will be jostled and handled more than shipments that are sent through any of the air services offered by the USPS.
All shipments are insured by carrier. If an item arrives damaged, please email us as soon as possible. We will communicate with the carrier to pursue a refund.
We are not responsible for lost, stolen, or delayed packages.
LOCAL MONTEREY IN STORE PICKUP
We are delighted to offer curbside pick up on any order. You will receive an email stating that your order has been fulfilled and then we will look forward to seeing you during our shop hours. If you wish for us to bring your purchase to your car, please call us when you have arrived. 831-207-1380.
During the Shelter in Place we were happy to extend complimentary local delivery. As the shop has reopened, we ask that you visit us.
Should you wish to contact us directly with a question or concern, please email us at firstname.lastname@example.org.
Returns of in store + online purchases are accepted, within 30 days and in original condition, for store credit.
If purchased online, we ask that you please email us at email@example.com. We will send you a response email with a prepaid mailing label which you can print. Please carefully repackage your purchase, complete and include the provided insert, affix mailing label to outside of the box and bring to your local USPS post office. After we have received your return, we will issue you a credit code via email. Please note that the cost of return shipping will be deducted from your credit amount.
PERSONAL MESSAGES OR REQUESTS
Should you wish to include a personal message with your order, which we are delighted to assist with, or if you have a specific request for the Lilify Team, there is a drop down option "Want to include a gift note or message for Lilify? Drop us a line below!" in the "View Cart" page of your checkout. Should you wish to contact us directly with your request, please email us at firstname.lastname@example.org.
Signature Lilify gift wrapping is complimentary for in-store purchases. Please note that all online jewelry purchases will be shipped with complimentary signature gift wrapping.
Our goods have individual care instructions included in item description. Should you have any further inquiries or concerns, please email us at email@example.com. Please note that we are not responsible for goods that have not adhered to care instructions.
Should you have see an item in the shop that is not currently available online, please feel free to email us.
Should you wish to introduce your product(s) to our buying team, please email details + descriptions with images at firstname.lastname@example.org.
Our online sales team will respond to inquiries, via email, within 24 business hours, Monday - Friday.